Inland Revenue service commitment
The Inland Revenue publishes a taxpayer's charter (which is reproduced below) setting out their responsibilities and obligations to you the taxpayer and what they expect from you in return.
The Inland Revenue and Customs & Excise are committed to serving your needs well by acting fairly and impartially
We
- treat your affairs in strict confidence, within the law
- want you to pay or receive only the right amount due.
Communicating effectively with you
We aim to provide
- clear and simple forms and guidance
- accurate and complete information in a helpful and appropriate way.
Providing good quality service
We aim to
- handle your affairs promptly and accurately
- be accessible in ways that are convenient to you
- keep your costs to the minimum necessary
- take reasonable steps to meet special needs
- be courteous and professional.
Taking responsibility for our service
- We publish annually our customer service aims and achievements
- If you wish to comment, or make a complaint, we want to hear from you so we can improve our service. We advise you how to do this.
We can provide better service if you help us by
- keeping accurate and up to date records
- letting us know if your personal/business circumstances change
- giving us correct and complete information when we ask for it
- paying on time what you should pay.
Further information on customer service is available at Inland Revenue and Customs and Excise local offices, set out in our Charters, complaints leaflets (COP1 and Notice 1000) and Codes of Practice.
